Legal

Copyright

This website and its content are owned by Anchor Capital and are protected by copyright and other intellectual property laws. All rights not expressly granted are reserved. Anchor Capital hereby authorises you to view, download, print and distribute the content of this website, but only for information, non-commercial and private purposes.

Bizank has appointed Anchor Capital as its investment manager. Anchor Capital is a registered financial services provider (FSP #39834).

All investment information and calculations are provided by Anchor Capital. Should this information be used to construct an investment portfolio with an asset manager other than Anchor Capital, Bizank recommends that the client seeks investment advice from their advisor and/or asset manager.

Information and content

The information and content (collectively 'information') accessible through this site are provided by Anchor Group as general information about the company, its subsiduaries, its products and services. Anchor Capital does not guarantee the suitability or potential value of any information or particular investment source. The information contained on this website should not be construed as Bizank or Anchor Capital giving financial, tax, legal, investment or other advice. Nothing contained in any service or any other content on our website constitutes a solicitation, recommendation, endorsement or offer by Anchor Capital, but shall merely be deemed to be an invitation to do business.

Email legal notice

Confidentiality warning

The contents of this email and any accompanying documentation are confidential and may be subject to legal privilege and client confidentiality. Any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. If you are not the intended recipient of this email or facsimile, kindly notify the sender by return email, facsimile or telephone, as well as deleting it from your system. You may not copy this email or disclose its contents to any other person, without our express written consent.

Copyright notice

The content of this email and any accompanying documentation relating to Anchor Group Proprietary Limited and its subsidiaries ('Anchor Capital') are owned by Anchor Capital and are protected by copyright and other intellectual property laws. All rights not expressly granted are reserved.

Electronic communications

By communicating with us through electronic means, you consent to receiving communications electronically and agree that all agreements, notices, disclosures and all other communications transmitted by electronic means satisfy any legal requirement, including but not limited to the requirement that such communication should be in writing. Unless otherwise agreed, we are only deemed to have received an email once we have confirmed receipt thereof; and we are only deemed to have sent an email once reflected as 'sent' on our email server.

Disclaimer

Anchor Capital shall not be liable if any variation is affected to any document or correspondence emailed unless the variation has been approved by the sender thereof. Anchor Capital cannot be held liable for any harm or loss resulting from viruses in this message or attachments, including data corruption resulting therefrom. Anchor Capital therefore disclaims liability or legal responsibility for the non-delivery or incorrect delivery for whatever reason of the contents of this message, its effect on electronic devices or its transmission in an unencrypted medium.

Personal use by employees

Anchor Capital is not able to distinguish between business and personal emails. Users who make use of Anchor Capital's email system do so at their own risk and accept responsibility for any actions or consequences that arise from such personal use. Any views or opinions expressed in such messages are those of the individual sender and do not create obligations on or represent any commitment by Anchor Capital, except where the sender specifically states it to be the views or opinions of Anchor Capital. If this message contains offensive, derogatory or defamatory statements or materials, it means the message has been sent outside the sender's scope of employment with Anchor Capital and only the sender can be held liable in his/her personal capacity.

Interception and monitoring

Users who make use of Anchor Capital's email system do so at their own risk and accept responsibility for any actions and consequences that arise from use. In general terms, Anchor Capital does not engage in blanket monitoring of communications. Anchor Capital does however reserve the right at any time and without notice to intercept and monitor communications and stored files sent or received over or stored on Anchor Capital's information and communications systems, provided that such monitoring and interception is: performed by an Anchor Capital representative properly authorised by Anchor Capital; for a lawful purposes; and strictly in accordance with Anchor Capital's Monitoring Policy and Procedures.

Offer

Nothing contained in this email constitutes a solicitation, recommendation, endorsement or offer by Anchor Capital, but shall merely be deemed to be an invitation to do business.

Governing law

This email and any accompanying documentation are to be interpreted and implemented in accordance with the laws of the Republic of South Africa.

Privacy policy

Personal Information

In general, you can visit our website without having to divulge any personal information about yourself. However, while using this website you may provide information about yourself or it may be collected by us.

You may update personal information at any time by e-mailing info@bizank.co.za. You may also view your personal information that we hold and correct it if necessary on written request to Anchor Capital.

Access to your personal information held by Anchor Capital may also be requested by yourself or third parties contracted with by Anchor Capital or where we are required by law to provide such information. The Promotion of Access to Information Act, 2 of 2000 regulates and sets out the procedure for such a request and under what circumstances such access may be refused.

Use of Information

Personal information is used as is appropriate in the normal course of business to provide the products and services you have requested. We may retain any information for purposes of investment transaction processing and administration, to monitor our site or to communicate directly with you.

Sharing of Information

All personal information supplied to Anchor Capital or collected by us is kept strictly confidential.

Anchor Capital will disclose or report personal information if and when required to do so by law or any regulatory authority, and to our employees, our global asset management partner (the Bermuda based Orbis Group) or agents who require such information to carry out their duties.

Security of Information

We take all reasonable steps to protect your personal information, including, where appropriate, the use of encryption technology. We can however not guarantee the security of any information you transmit to us electronically and you do so at your own risk.

Electronic Communications and records

By visiting this website or communicating with us by electronic means, you consent to receiving communications electronically and agree that all agreements, notices, disclosures and all other communications transmitted by electronic means satisfies any legal requirement, including but not limited to the requirement that such communication should be “in writing”

Complaints Procedure

Introduction

The purpose of this document is to provide clients with information on how to lodge a complaint.

  • Anchor Capital is committed to handling client complaints in a timely and fair manner and has implemented systems and procedures to satisfy this commitment.
  • This document has been formulated in accordance with the provisions of the Financial Advisory and Intermediary Services Act, 37 of 2002 (“FAIS”), the relevant provisions contained in the Collective Investment Schemes Control Act, 45 of 2002 (“CISCA”), the Long-term Insurance Act, 52 of 1998 and the Policyholder Protection rules issued thereunder (“LTIA”), as well as the principles embodied in the “Treating Clients Fairly” ( “TCF”) initiative published by the Financial Services Board.

Commitment to Client Service

Our commitment is to provide excellent service to our clients.

  • All complaints are taken seriously and we aim to resolve complaints to the satisfaction of our clients wherever possible.

Scope

  • This document applies to all subsidiaries and affiliates of the Anchor Group.
  • Any client may lodge a complaint in the manner described in this document.

Definition of Complaint

  • For the purposes of this document a “complaint” means a specific complaint relating to a financial service rendered by Anchor Capital or any of its representatives to the complainant.
  • The complainant must allege in the complaint that Anchor Capital or its representative:
    1. has contravened or failed to comply with a provision of applicable legislation and that as a result thereof the complainant has suffered or is likely to suffer financial prejudice or damage; or
    2. has wilfully or negligently rendered a financial service to the complainant which has caused prejudice or damage to the complainant or which is likely to result in such prejudice or damage; or
    3. has treated the complainant unfairly.
  • Complaints which do not satisfy the above definition, while always taken very seriously, will not necessarily follow the procedure outlined in this document.

Receiving of a Complaint

  • Clients may complain by telephone, however, to ensure that all complaints are properly understood and speedily dealt with, clients are urged to submit complaints, where possible, in writing (via email, fax or letter).
  • Clients may complain by:
    1. Email to complaince@anchorcapital.co.za
    2. Fax to: 0866 55 32 85
    3. Registered Letter to: Anchor Capital Compliance, P.O. Box 1337, Gallo Manor, Sandton, 2052
    4. Phone to: 011 591 0677
  • The complaint must contain all relevant information and copies of relevant documentation must be attached to the written complaint.
  • Anchor Capital will confirm receipt of a complaint to the complainant within 48 hours of receipt. Anchor Capital will also endeavour to provide the complainant with a time frame within which it is likely to complete its investigation into the complaint but, depending on the complexity of the complaint, this may not always be possible.

Resolution of a Complaint

  • Anchor Capital will endeavour to resolve all complaints received in a timely and fair manner.
  • Where a complaint is resolved in favour of the complainant, a full and appropriate level of redress will be offered in writing as soon as possible.
  • Where a complaint has not been resolved in favour of the complainant within six weeks of receipt of the complaint, Anchor Capital will send a communication that addresses all the issues and advises the complainant:
    1. that the complaint may be referred to the FAIS Ombud or other relevant adjudicator if the complainant wishes to pursue the complaint, together with the contact details of such adjudicator; and
    2. that it should be done within 6 months of receipt of such notification.

Disclaimer

Anchor Capital has taken and will continue to take care that all information, in so far as this is under its control, provided on this website is true and correct. However, Anchor Capital shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.

There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

Promotion of Access to Information Act

The Promotion of Access to Information Act, no. 2 of 2000 (the 'Act') gives persons the right of access to information that is required for the exercise or protection of any rights. In order for access to information to be granted, certain requirements have to be met. The Act also requires private bodies such as Anchor Capital to compile a manual, designed to assist people who want to exercise their right to access to information. This manual, as well as the prescribed request form and fees payable should you wish to exercise your right of access to information, is available below.